Online visa applications - Technical enquiries & troubleshooting
For help with a technical query, in the first instance, please use the frequently asked questions and troubleshooting pages listed below, which provides solutions to most common technical problems you may have when using our online visa application system.
- Frequently asked questions
- Completing, saving, printing and submitting online forms
- Password and GWF reference
- Biometric data and appointments
- Payments and refunds
If your technical problem is not answered by the frequently asked questions or the troubleshooting pages, then, please use our online applications - technical enquiries feedback form to contact us.
If you would like to enquire about making a visa application, please direct you enquiry to the nearest visa application centre or use our visa enquiries pages to get in touch.
Are you already in the UK?
All information and guidance available on this website is aimed at visa applications made outside the United Kingdom. If you are currently in the UK and need to change or extend your stay or would like more information about work permits, British citizenship or asylum, please visit our corporate UK Border Agency website.
Visa processing times
Our guide to visa processing times will give you an idea about how long it may take for a visa to be issued at your visa application centre.Supporting documents
Document checklists are part of the visa application forms. The checklists are for guidance purposes only and having all of the required documents is not a guarantee that you will be issued a visa. Please also check the visa application centre websites for document checklists that are specific to making an application in your country.
See Also