Online application - frequently asked questions
On this page you will find answers to many frequently asked questions about the online application system and process.
Topics
Online application forms
- I do not understand one of the questions. What can I do?
- I forgot to make a note at the end of my application of the supporting documents I should send with my application
- I made a mistake on one of my answers. Can I change it?
- The date I entered is not being accepted. What is the correct format?
- Can I save my application mid-way through the application process?
- I am reviewing my application online and some answers do not display. What should I do?
- I have printed out my application and I have noticed that some answers that I have written do not display. What should I do?
- I was unable to or forgot to print my application when I got to the end of the application process
- I have not received my Visa4UK - Completed Application confirmation email. Can you resend it to me?
Online applications security
- I forgot my GWF number and / or password. What can I do?
- Is submitting an online application safe?
- I am unable to retrieve my application. What can I do?
Booking online appointments
- I cannot get an appointment before I am due to travel. What should I do?
- The calendar for appointments is greyed out. What does it mean?
- I am in a country that has more than one appointment location. How can I change my appointment location?
- I was unable to or forgot to print my appointment confirmation when I got to the end of the application process
Online payments
- I applied and paid for my application twice. Can I get a refund on the application I will not be submitting?
- Can I get a refund?
- I attempted to pay online but my card was rejected. What should I do?
- I have received an email payment confirmation from WorldPay. Who are they?
- Can I pay for my visa application online?